Frequently Asked Questions
Everything you need to know about shopping with P.A.M.
What shipping methods do you offer?
We provide worldwide shipping via DHL Express and Australia Post. Domestic orders within Australia typically arrive in 2-5 business days, while international express shipping takes approximately 3-7 business days.
What is your return policy?
P.A.M. accepts returns on full-priced items within 14 days of delivery. Items must be in original, unworn condition with all tags attached. Please note that sale items are final sale and cannot be returned unless faulty.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer Afterpay for eligible regions.
Are duties and taxes included for international orders?
International orders may be subject to local import duties and taxes. These charges are determined by your local customs office and are the responsibility of the recipient.
How do I determine the right size for me?
Each product page features a specific size guide with measurements. If you are between sizes or need further assistance, our customer service team is available to provide detailed fit advice.